Privacy Policy

Jaquar Aqua Tech [Confirm legal name] (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal data we collect through jaquaraquatech.in and our services, why we collect it, and your rights under India’s Digital Personal Data Protection Act, 2023 and its Rules.

1. Information we collect

Information you give us

• Name, mobile number, WhatsApp number and email address
• Address, area and city for site visits, installation and service
• Details of your enquiry: product, brand, model, service needed, preferred date and time, and messages
• Water test results for your premises
• Invoice, payment and warranty details (we do not store card numbers)

Information collected automatically

• Device and browser type, IP address, pages visited and time spent, collected through cookies and analytics tools [Confirm tools, e.g. Google Analytics]

We do not knowingly collect data from children under 18. If you are under 18, please ask a parent or guardian to contact us.

2. How we use your information

• To respond to enquiries and book water tests, site visits, installations and service
• To prepare quotations, invoices and warranty records
• To send service reminders, filter-change and AMC renewal alerts
• To call, SMS, email or WhatsApp you about your request
• To send offers and updates, only if you agree; you can opt out at any time
• To improve our Website and services, and to meet legal, tax and accounting duties

3. Legal basis and consent

We process your personal data with your consent (for example, when you submit a form and tick the consent box) or for legitimate uses allowed by law, such as completing a service you asked for or keeping records required by tax law. You can withdraw your consent at any time by contacting us. Withdrawal does not affect processing already done, but we may be unable to continue a service that depends on it.

4. Sharing your information

We do not sell your personal data. We share it only when needed with:

• Our technicians and service staff, to visit and serve you
• Product manufacturers, to register warranties and handle warranty claims
• Service providers who help run our business (website hosting, email, SMS or WhatsApp messaging, payment gateways, analytics), under confidentiality obligations
• Government or legal authorities, when required by law

5. Cookies

Our Website uses cookies to work properly, remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings; some features may not work fully if you do.

6. Data retention

We keep your personal data only as long as needed for the purpose it was collected: for example, for the life of your product’s warranty and AMC, and for invoices as long as tax laws require. Enquiries that do not become orders are deleted after [Confirm, e.g. 2 years]. After that, data is deleted or anonymised.

7. Data security

We use reasonable security measures, including secure (HTTPS) website connections, limited staff access and password-protected systems, to protect your data from unauthorised access, loss or misuse. No online system is completely secure. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by law.

8. Your rights

You have the right to:

• Get a summary of the personal data we hold about you and how we use it
• Correct, complete or update your data
• Ask us to erase your data when it’s no longer needed, unless we must keep it by law
• Withdraw consent for marketing or other consent-based processing
• Nominate another person to exercise your rights in case of death or incapacity
• Raise a grievance with us, and if unresolved, approach the Data Protection Board of India

To use these rights, contact our Grievance Officer below. We will respond within the time required by law.

9. Grievance Officer

Name: [Confirm] Email: jaquaraquatech@gmail.com [Confirm a dedicated address] Phone: 97863 00800 Address: Jaquar Aqua Tech, 1-3, Sixer Complex, Sarada College Road, Hasthampatty, Salem 636007, Tamil Nadu

10. Third-party websites

Our Website may link to other websites and apps (Google Maps, WhatsApp, social media, manufacturer sites). Their privacy practices are their own; please read their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its “Last updated” date.

12. Contact us

Questions about this policy or your data? Email jaquaraquatech@gmail.com or call 0427-4020520 / 97863 00800.