Who we are

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These Terms & Conditions (“Terms”) apply to your use of jaquaraquatech.in (the “Website”) and to the products and services provided by Jaquar Aqua Tech [Confirm legal name], 1-3, Sixer Complex, Sarada College Road, Hasthampatty, Salem 636007, Tamil Nadu (“we”, “us”, “our”). By using the Website, submitting an enquiry, or buying a product or service from us, you agree to these Terms.

1. About our services

We sell, install and service domestic RO water purifiers, commercial RO systems, water dispensers, water softener plants and industrial RO plants. We also offer free water testing, repairs, spares and Annual Maintenance Contracts (AMC) for our products and other brands.

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2. Use of the website

• You agree to use the Website only for lawful purposes and to give true, accurate details in any form.
• You must not copy, misuse, hack, overload or disrupt the Website, or upload harmful code.
• All content on the Website (text, logos, images, graphics, design) belongs to Jaquar Aqua Tech or its licensors. Product names and logos of other brands belong to their respective owners. You may not reuse our content without written permission.

3. Product information and pricing

• We try to keep product details, images, specifications and prices accurate. Actual products may vary slightly in colour, design or specification, and manufacturers may change models without notice.
• Prices shown as “From Rs. X” are starting prices. The final price depends on the model, capacity, site conditions and installation needs, and is confirmed in a written quotation or invoice.
• Prices are in Indian Rupees and include or exclude GST as stated on the quotation [Confirm].
• Offers such as free water testing, free site visits or free installation apply only within the areas and periods we state.

4. Enquiries, quotations and orders

• Submitting a form or booking request is an enquiry, not a confirmed order. An order is confirmed only when we accept it and you make any agreed advance payment.
• Quotations are valid for 15 days unless stated otherwise [Confirm].
• For water softener plants, commercial RO systems and industrial RO plants, an advance payment of [Confirm %] may be required to confirm the order. The balance is payable on delivery or installation as stated in the quotation.

5. Water testing and recommendations

Our free water test (TDS and hardness) is an on-site guide to help choose the right product. It is not a certified laboratory report. For industrial or regulated uses, a laboratory water analysis may be needed before final design.

6. Installation

• Installation timelines (for example, “within 24 hours in Salem”) are targets, not guarantees, and depend on stock, site readiness and access.
• You agree to provide a suitable site: water inlet, drainage, electrical point with earthing, wall or floor space and safe access. Extra plumbing, electrical work, civil work, pipes or fittings beyond the standard installation kit may be charged separately.
• Water softener plants need regular salt refills. RO purifiers and plants produce reject water as part of normal operation.

7. Warranty

• Products carry the warranty stated on the invoice or warranty card, provided by us or by the manufacturer [Confirm per product].
• Warranty covers manufacturing defects only. It does not cover consumables (filters, membranes, cartridges, UV lamps, resin and salt, unless stated), damage from misuse, accidents, power surges, poor water quality beyond the product’s rated limits, unauthorised repairs, or relocation without our support.
• Warranty claims require the original invoice. Manufacturer warranties are subject to the manufacturer’s own terms.

8. Service, repairs and AMC

• Same-day service in Salem applies to requests received before 2 PM on working days, subject to technician availability.
• Service visits outside warranty or AMC, spares and consumables are charged at the rates we quote.
• AMC benefits, number of visits, parts included and validity are as stated in the AMC agreement. AMC fees are non-refundable once the contract starts, unless the agreement says otherwise.
• When we service products of other brands, we use genuine or compatible spares, and the original manufacturer’s warranty terms continue to apply to their product.

9. Cancellations, returns and refunds

• You may cancel an order before dispatch or installation by contacting us. Advance payments for standard products are refunded within 7 to 10 working days, minus any costs already incurred [Confirm].
• Custom-built plants, dispensers made to your specification, and products already installed cannot be cancelled or returned, except for defects covered by warranty.
• If a product is delivered damaged or defective, inform us within 48 hours. We will repair or replace it as per warranty terms.
• Refunds are made to the original payment method.

10. Payments

We accept payment by cash, UPI, bank transfer, cheque or card [Confirm]. If online payments are offered on the Website, they are processed by secure third-party payment gateways. We do not store your card details.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss from delays caused by events outside our control (such as natural disasters, strikes, supply shortages or government action). Our total liability for any claim is limited to the amount you paid for the product or service concerned. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

12. Third-party links

The Website may link to other sites (such as Google Maps, WhatsApp or manufacturer pages). We are not responsible for their content or privacy practices.

13. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.

14. Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute amicably. If that fails, the courts at Salem, Tamil Nadu will have jurisdiction, without affecting your right to approach a consumer commission.

15. Contact us

Jaquar Aqua Tech, 1-3, Sixer Complex, Sarada College Road, Hasthampatty, Salem 636007, Tamil Nadu Phone: 0427-4020520 · 94430 80259 / 97863 00800 Email: jaquaraquatech@gmail.com Hours: Monday to Saturday, 9:00 AM to 9:00 PM